Help

Yes. You can listen for 30 minutes a day without an account. The 30 minutes reset at midnight.

Sign up for free to listen with no time limit.

Free lets you play regular music with no time limit, with short ads between songs. Paid plans (Personal and Premium) have no ads and add seasonal music. Prices depend on your country and are shown on the plans screen. Until June 30, 2027 (Korea time), members on Free also get no ads and seasonal music.

With Free you can make 5 announcements in total and keep 1. Personal is the same as Free. The Premium plan lets you make 20 a month and keep 30. With Auto by time of day, Free follows a suggested schedule; paid plans let you set your own. The Personal plan is for your own listening at home; to play music in a store or business, choose the Premium plan. You can start with Personal and switch to Premium later in Settings: it applies right away and you pay only the difference for the days left. Switching from Premium to Personal applies from your next billing date.

Yes. Until June 30, 2027 (Korea time), anyone who signs up can play every song, seasonal music included, with no ads, without paying. You can use this in your store too.

Announcements follow your plan. Free lets you make 5 in total and keep 1. For plenty of announcements in your store, subscribe to the Premium plan (20 a month, keep 30). Setting your own schedule for Auto by time of day is also a paid feature. After June 30, 2027, Free has ads between songs and seasonal music is locked. Without an account, you can listen for 30 minutes a day.

Choose your type of business, then pick Quiet, Relaxed or Upbeat. That’s it.

There are 8 types: Cafe/Bakery, Restaurant/Hotel, Any store, Fashion/Boutique, Pub/Lounge, Yoga/Spa, Office/School and Gym/Pilates. Choose “Instrumental” if you want music without singing.

Each mood shuffles many songs, so you won’t hear the same song over and over, even all day.

Turn on “Auto by time of day” and the mood changes on its own. Free follows a suggested schedule; paid plans follow the schedule you set.

Yes. While you use the Free or Premium plan (including member perks until June 30, 2027), our terms let you play the music as background music in your business. The Personal plan is for listening at home, so it can’t be used in a store. Every song is made by us with AI.

This covers playing inside the service only. You can’t download, re-upload or sell the songs.

Our songs aren’t registered with any music rights organization, such as ASCAP, BMI, PRS or JASRAC. Whether your business owes performance fees depends on your country’s laws and rules, so we can’t promise there are none.

Playing a personal streaming account (like Spotify or YouTube) in a business usually breaks that service’s terms.

Yes. Every song was made by our company.

Yes, we can provide proof.

You can, but everything above applies only to our songs. Music from other places follows that service’s terms.

Don’t pay it or ignore it right away. Tell us first: email a photo of the letter, your store name and the dates you played our music to help@mystore.music, and we’ll check whether it involves our songs.

Also check, using the organization’s official contact details, that the letter really came from them.

One account plays on one device at a time (Free included). When playback starts on another device, the first one stops on its own. Tap “Play here” to play on this device again.

A short drop won’t stop the music.

Announcements play only while this screen (or the app) is open and music is playing. If the time has passed, it plays after the current song ends.

Report the song from the player. We’ll check it and fix or remove it.

If you subscribed in Google Play or the App Store, cancel in that store’s subscription settings. You keep your plan until the end of the period you’ve paid for.

Refunds for Google Play and App Store subscriptions follow each store’s refund policy and are requested from the store.

They’re kept, not deleted. On Free, 1 plays; start the Premium plan again and the rest come back.

In some countries, first-time subscribers get a free trial. The trial length and price are shown before you subscribe, and it renews automatically unless you cancel at least 24 hours before it ends.

Please subscribe separately for each store. One account covers one store and one device at a time.

Listen right in the web browser on a phone, tablet or computer. Connect your store speakers to that device by Bluetooth or cable.

Add it to your home screen to open it like an app. Android and iPhone apps are coming soon.

Log in with the same account on the new device. The old device stops once you start playing on the new one.

On Free, a short voice ad of 30 seconds or less plays after a song, usually about once every 30 minutes. If they bother your customers, paid plans have no ads. Until June 30, 2027 (Korea time), members on Free also get no ads and seasonal music.

Open Settings from the player and tap “Delete account” below Log out. This can’t be undone. If you have a subscription, cancel it first.