Privacy Policy

1. Information We Collect

StoreMusic ("the Service") collects the following information:

• Email address (for account registration and login)
• User preferences (language, volume, last-played playlist)
• Service usage records (visits, plays, skips and time listened, screens used, how you arrived (previous site, ad or shared-link tags), error screens, sign-up, login and checkout steps, access logs, approximate location (country, region and city) estimated from your IP address, browser and device type)
• For usage statistics, we store a random anonymous ID in the browser of every user, including visitors who are not logged in. This ID alone cannot identify you, but once you log in it may be linked to a random analytics ID for your account, so your activity can be analyzed as one person's. Usage records do not contain your IP address itself or your email address. This ID is also used to make sure a paid account plays on only one device at a time; only the ID of the device currently playing is kept on our server, for up to 10 minutes.
• Track reports and feedback you send us, along with device information (country, browser and device type, app version). If you send them while signed in, we link them to your account and record your plan at that time (free or paid, and where you paid) so we can reply and fix problems. If you send them as a guest, they are not linked to any account, and we ask for an email address only if you want a reply, which is optional. If you delete your account, we remove the account link and reply email.
• Payment information for paid subscriptions: card issuer, partially masked card number, and payment date and amount. Full card numbers and other payment method details are processed by our payment provider (Toss Payments) and are not stored by us.
• Announcement text that logged-in users enter when creating store announcements, and the voice files made from it. Deleted together with the account.
• Referral code: the referral code you enter at sign-up or in Settings, and when and how you entered it (referral link or typed). We use it to settle rewards with the organization that gave you the code. The organization receives only totals (number of sign-ups and payments, and amounts), never your email address or other information that identifies you. If you arrive through a referral link, the code is remembered in this browser for up to 30 days. When you delete your account, the link between the code and your account is deleted.

2. How We Use Your Information

• To provide the Service and manage your account
• To save and restore user preferences
• To improve the Service and conduct analytics
• To respond to customer inquiries

3. Data Retention and Deletion

We will delete your personal information without delay upon account termination. However, where retention is required by applicable law, data will be retained for the legally mandated period.

• Records of payments and service provision: 5 years (Korean E-Commerce Act)
• Access logs: 3 months
• Track reports and feedback: 1 year after receipt (an email address left for a reply is deleted without delay once we reply)
• Usage statistics: deleted automatically after 13 months (play counts: 35 days after the last play). When you delete your account, the link between any remaining records and your account is removed, so they can no longer be traced to you.

4. Sharing with Third Parties

We do not sell your personal information. We share limited data only with the service providers that operate StoreMusic: Google Firebase (authentication and database), Google Cloud (audio backup storage), Cloudflare (music and announcement audio storage and playback), Resend (emails for sign-up confirmation, password reset, payment-failure notices, and feedback replies), Sentry (error monitoring), Vercel (hosting), and Upstash (rate limiting, play counts and usage statistics); Google Analytics receives service usage data to analyze visits. Each provider processes data solely to operate the service on our behalf.

Paid subscription payments are processed by Toss Payments, which receives only the information needed to process payments.

Announcement voices are produced by ElevenLabs, Inc. (USA). Only the announcement text you enter is sent to ElevenLabs over the internet when you create a voice (an international transfer), and ElevenLabs processes it only to produce the voice. The resulting voice files are stored with Cloudflare (audio storage). We recommend not including personal information such as phone numbers in announcement text.

5. Usage statistics and cookies

To improve the Service, we use the usage records above to analyze visitor numbers, how people arrive, time spent and where they leave. Our own usage statistics are stored with Upstash and Cloudflare. For visit statistics we also use Google Analytics (Google LLC, USA) and Vercel Web Analytics (Vercel Inc., USA). Google Analytics uses cookies.

You can turn this off at any time under "Usage statistics" in Settings. This stops our own usage statistics, Google Analytics and Vercel Web Analytics on this device. Play counts needed to run the Service continue. You can also block cookies in your browser settings. Turning this off does not limit your use of the Service.

6. Your Rights

You may request access to, correction of, or deletion of your personal information at any time.

6-1. Users in the EU, EEA, and UK

• If you visit from these regions, usage statistics (our own statistics, Google Analytics, and Vercel Web Analytics) are off at first and turn on only if you consent. You can withdraw consent anytime under "Usage statistics" in Settings.
• Legal bases: account, playback, payment, and support data are processed to provide the service (performance of a contract); usage statistics are processed based on your consent; abuse prevention and error logs are processed based on our legitimate interest in running the service securely.
• In addition to access, correction, and deletion, you may request restriction of processing, object to processing, and request data portability, and you may lodge a complaint with the data protection authority in your country. Send requests to help@mystore.music.
• The service is operated by a company in the Republic of Korea, and personal data is processed outside the EEA, including in Korea and the United States, through the service providers listed above.

7. Contact Us

For privacy-related inquiries: help@mystore.music