Refund Policy

1. Scope

This policy applies to paid StoreMusic subscriptions (monthly recurring payments).

Subscriptions paid through the app (Google Play or App Store) are canceled and refunded under each store’s policy and process; this policy does not apply to them.

2. How the service is provided

A StoreMusic subscription is an online service with no physical delivery. Ad-free playback and paid features (seasonal music, announcements and more) are available on your signed-in account as soon as payment is completed, for one month from the payment date.

3. Cancellation within 7 days of payment

If you request a refund within 7 days of the payment date and have not played any music since the payment, we refund the full amount.

4. Canceling your subscription

You can cancel at any time and choose one of the following two options.

• Cancel at period end: you keep access until the end of the period you already paid for, and you will not be charged from the next billing date. No refund is issued in this case.
• Cancel immediately: access ends right away and we refund the amount for the remaining period. Refund = amount actually paid for the current billing period × remaining days ÷ total days in that period (rounded down to the nearest won).

5. Payment errors

Amounts charged in error, such as duplicate payments or system errors, are refunded in full as soon as we confirm them.

6. Failed payments

If a payment fails on the billing date, we retry 1, 3, and 7 days later and email you after each failure. You can keep using the service while we retry. If the last retry also fails, the subscription is canceled and you will not be charged for any period after cancellation.

7. How to request and processing time

• Cancel: you can cancel yourself under Subscription in Settings.
• Refund inquiries: help@mystore.music
• We cancel the payment within 3 business days of confirming your request. Depending on your card issuer, it may take another 3–7 business days to appear.